Terms of Service

1. Agreement to Terms

1.1 The Parties

GeoVector (“the Service”) is operated by Zinc Labs Pte. Ltd., a company incorporated in Singapore with company registration number (UEN) 202535300G (“GeoVector”, “we”, “us”, or “our”). By accessing or using the Service, you (“you” or “Customer”) agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these Terms, you may not access the Service.

1.2 Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. If you use the Service on behalf of a company or other organisation, you represent that you have authority to bind that organisation to these Terms, and “you” refers to that organisation.

1.3 Documents Incorporated by Reference

Our Privacy Policy and Sub-processors list form part of these Terms. Where we have executed a Data Processing Addendum (“DPA”) or an enterprise order form with you, those documents also form part of the agreement between us.

2. Description of Service

GeoVector provides AI search visibility analytics, optimization, and content services for brands. Our platform monitors, analyzes, and provides insights about your brand's presence across AI assistants and AI-powered search surfaces, including but not limited to ChatGPT, Google Gemini, Google AI Overviews and AI Mode, Claude, and Perplexity. The set of platforms we cover may change over time.

2.1 Service Features

Depending on your plan, the Service may include some or all of the following:

• Multi-platform AI search visibility monitoring
• Competitive benchmarking and analysis
• Citation, source, and sentiment analysis
• Intent-based prompt classification and tagging
• AI-powered optimization recommendations and site audits
• Analytics dashboards, saved views, and reporting
• AI-assisted content and image generation, and publishing to connected content management systems
• Integrations with third-party analytics and advertising accounts you connect
• Programmatic access via our API, hosted MCP (Model Context Protocol) server, and browser extension

2.2 Third-Party AI Platforms

GeoVector is an independent service. We are not affiliated with, endorsed by, or sponsored by OpenAI, Google, Anthropic, Perplexity, Microsoft, or any other AI platform we monitor. All third-party names, logos, and trademarks are the property of their respective owners and are used only to identify the platforms we analyze.

AI platforms are operated by third parties and change frequently and without notice. Their outputs are probabilistic and may vary between runs, users, sessions, and regions. We do not control these platforms and do not warrant that any particular platform will remain available, that coverage will be uninterrupted, or that results will be reproducible.

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.

3.2 Account Security

You are responsible for safeguarding your account credentials, API keys, and access tokens, and for all activities that occur under your account. You must notify us immediately at security@geovector.ai of any unauthorized use of your account.

3.3 Workspaces and Shared Access

The Service may allow multiple organisations to be granted access to a shared workspace. Where access has been granted, other organisations with access may view and modify shared data in that workspace, and destructive actions taken there may affect all organisations with access. You are responsible for the actions of users you invite to your organisation.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service, or to another customer's data or workspace
• Access the Service through automated means other than our documented API, MCP server, browser extension, or other interfaces we make available to you, or exceed applicable rate limits or circumvent technical controls
• Reverse engineer or attempt to extract source code
• Share your account credentials, API keys, or access tokens with unauthorized third parties
• Resell, redistribute, or publicly republish competitive, benchmark, or third-party brand data obtained from the Service as a standalone data product, or use it to build a competing service
• Use the Service to generate or publish content that is unlawful, defamatory, deceptive, or that infringes the rights of others

5. Connected Accounts, Properties, and Integrations

5.1 Your Authorization

The Service can crawl websites you designate, connect to third-party accounts you authorize (including Google Search Console, Google Analytics, Google Ads, LinkedIn, and content management systems), and publish content on your behalf. You represent and warrant that you own, or are authorized by the owner to grant us access to, every website, domain, account, and property you connect or designate, and that you have obtained any consents required for us to process the resulting data.

5.2 Scope and Revocation

We will access connected accounts only as needed to provide the Service and as described in our Privacy Policy. You may disconnect an integration or revoke access at any time through the Service or through the third-party provider. Revoking access may disable related features and may result in loss of ongoing data collection.

5.3 Third-Party Terms

Your use of connected third-party services remains subject to those providers' own terms. We are not responsible for third-party services, their availability, or changes they make to their APIs or policies.

6. Plans, Credits, and Billing

6.1 Subscription Terms

The Service is offered through various subscription plans. Unless stated otherwise, fees are quoted and charged in US dollars and processed by our payment processor. Your subscription will automatically renew at the end of each billing period at the then-current rate unless cancelled before the end of that period in accordance with these Terms. Where required by applicable law, we will send a renewal reminder before a renewal takes effect.

6.2 Payment and Taxes

You agree to pay all fees associated with your subscription plan. Fees are billed in advance. Fees are exclusive of taxes, and you are responsible for any applicable taxes, duties, or withholdings other than taxes on our income. If payment fails, we may suspend or downgrade your account after reasonable notice.

6.3 Credits and Quotas

Certain features consume credits or count against plan quotas, as described on our pricing page and in the Service. Credits are a unit of account only: they have no cash value, are not a stored-value or payment instrument, are non-transferable, and are not redeemable for cash. Unless stated otherwise for your plan, your credit balance is restored to your plan's allocation at the start of each billing period; unused credits do not accumulate or roll over beyond that allocation. We may re-credit your account where an operation fails due to a fault on our side; credits consumed by operations that complete are not refundable, including where you are dissatisfied with the output. Quotas and credit consumption rates may change prospectively on notice.

6.4 Cancellation and Refunds

You may cancel at any time through account settings or by contacting us. Cancellation takes effect at the end of the current billing period; you retain access until then and are not charged again. Except as required by applicable law, or where we expressly agree in writing, fees already paid are non-refundable and we do not provide pro-rated refunds for partial periods, unused credits, or downgrades made mid-period. Nothing in this section limits statutory rights that cannot be excluded under the law applicable to you.

6.5 Price Changes

We reserve the right to change our pricing with 30 days' notice. Price changes will apply to your next billing cycle.

7. Data and Content

7.1 Your Data

You retain ownership of any content, data, or information you provide to the Service (“Customer Data”). You grant us a non-exclusive licence to host, use, store, transmit, and process Customer Data as necessary to provide, secure, and support the Service.

7.2 Platform Data

We collect and analyze data observed on publicly accessible AI platforms and web pages. This data is used to provide insights about brand visibility, citations, and competitive positioning.

7.3 Aggregated Data

We may use anonymized and aggregated data that does not identify you or any individual to improve our services, conduct research, produce benchmarks, and develop new features.

7.4 Feedback

If you send us suggestions, feature requests, or other feedback, we may use it without restriction or obligation to you, and you grant us a perpetual, irrevocable, royalty-free licence to do so.

8. AI-Generated Output

8.1 Ownership of Output

Subject to your payment of applicable fees and compliance with these Terms, as between you and us, you own the articles, images, reports, and other material the Service generates for you (“Output”). We assign to you whatever rights we hold in that Output. Output is generated using third-party AI models and similar or identical Output may be generated for other customers; we do not warrant that Output is unique or that it is protectable by copyright in any jurisdiction.

8.2 Your Responsibility to Review

AI-generated Output may contain errors, outdated information, fabricated statements, or material that infringes third-party rights. You are solely responsible for reviewing, editing, fact-checking, and approving Output before you publish, distribute, or rely on it, and for ensuring it complies with applicable law, advertising rules, and any platform policies that apply to you.

8.3 Publishing on Your Behalf

Where you instruct the Service to publish Output to a connected website, content management system, or social platform, you authorize us to do so and you remain the publisher of that content. We are not responsible for content published to your properties at your direction.

8.4 No Outcome Guarantee

Recommendations, scores, and generated content are informational. We do not guarantee any particular level of AI visibility, citation, ranking, traffic, conversion, or commercial result.

9. Intellectual Property

9.1 Our Rights

The Service and its original content, features, and functionality are owned by GeoVector and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Except for the rights expressly granted in these Terms, we reserve all rights.

9.2 User Content

By submitting content to the Service, you grant us a worldwide, royalty-free licence to use, display, and distribute such content solely in connection with providing the Service to you.

10. Privacy and Data Protection

Our Privacy Policy describes how we collect, use, and protect personal information, and our Sub-processors list identifies the third parties we engage. Where we process personal data on your behalf, we do so as your processor under a Data Processing Addendum, which is available on request and which addresses Singapore PDPA and GDPR requirements. Further detail on our security and AI-governance posture is published on our Trust page.

11. Confidentiality

Each party may receive non-public information of the other party in connection with the Service. The receiving party will use such information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers bound by comparable obligations, or as required by law. These obligations do not apply to information that is public through no fault of the receiving party, independently developed, or lawfully received from a third party.

12. Service Availability

12.1 Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects service availability. Unless an enterprise agreement provides a service level commitment, the Service is provided without any uptime guarantee or service credits.

12.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

13. Beta, Free, and Trial Features

We may offer free plans, trials, and beta or experimental features. These are provided “as is” without warranties or support, may be changed or discontinued at any time, and may be subject to additional terms. We may limit, suspend, or terminate free and trial access at our discretion.

14. API, MCP, and Extension Access

Use of our API, hosted MCP server, and browser extension is subject to these Terms, any documentation we publish, and applicable rate limits and scopes. API keys and tokens are issued to you and must not be shared. We may throttle, suspend, or revoke programmatic access to protect the Service or other customers. Higher-volume or redistribution use may require a separate agreement.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us or using the account settings. Termination will be effective at the end of your current billing period.

15.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms, fail to pay fees when due, or engage in conduct harmful to the Service or other users.

15.3 Effect of Termination

On termination, your right to access the Service ends and unused credits are forfeited. You may export your data before termination takes effect. We will delete or de-identify Customer Data in accordance with our Privacy Policy, our retention schedule, and any applicable DPA, subject to legal retention obligations and to backups that expire on their normal cycle.

16. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY OUTPUT WILL BE ACCURATE, COMPLETE, ERROR-FREE, OR UNINTERRUPTED.

The Service does not provide legal, financial, tax, or other professional advice. You are responsible for decisions you make based on the Service.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GEOVECTOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, DATA LOSS, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED US DOLLARS (USD 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, death, or personal injury caused by negligence.

18. Indemnification

You agree to indemnify and hold harmless GeoVector from any claims, damages, losses, costs, and expenses arising from your use of the Service, your Customer Data, content you publish, your connected accounts and properties, or your violation of these Terms or of applicable law.

19. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or third-party service failures.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

21. Dispute Resolution

21.1 Negotiation

Any disputes arising from these Terms will first be addressed through good faith negotiation between the parties for at least 30 days after written notice of the dispute.

21.2 Arbitration

If negotiation fails, disputes will be resolved through binding arbitration in Singapore under the Singapore International Arbitration Centre (SIAC) rules, before a single arbitrator, in English.

21.3 Exceptions and Carve-Outs

Either party may bring an individual claim in a small claims court of competent jurisdiction, and either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Disputes will be conducted on an individual basis only; class, collective, and representative actions are not permitted. If you are a consumer and the law applicable to you gives you a non-waivable right to bring proceedings in your local courts or prohibits mandatory arbitration, this section does not remove that right.

22. General

22.1 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

22.2 Notices

We may send notices to the email address on your account or through the Service. You may send notices to us at hello@geovector.ai. Notices are deemed received on the day they are sent.

22.3 Waiver and Severability

A failure to enforce any provision is not a waiver of it. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

22.4 Survival

Sections concerning data and content, AI-generated Output, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and this General section survive termination.

22.5 No Third-Party Beneficiaries

These Terms do not confer any rights on any person who is not a party to them.

22.6 Governing Language

These Terms are published in English. Any translation is provided for convenience only; in the event of a conflict, the English version governs.

22.7 Entire Agreement

These Terms, together with the documents incorporated by reference in section 1.3, constitute the entire agreement between you and GeoVector regarding the Service and supersede all prior agreements and understandings.

23. Enterprise Terms

Enterprise customers may have separate agreements that modify these Terms. In case of conflict, the order of precedence is: the executed enterprise agreement or order form, then the DPA, then these Terms.

24. Export Compliance and Sanctions

You agree to comply with all applicable export, import, and sanctions laws. You represent that you are not located in, a national of, or ordinarily resident in any country subject to comprehensive trade sanctions, and that you are not listed on any restricted-party list.

25. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service at least 30 days before they take effect, unless a change is required to take effect sooner for legal or security reasons. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

26. Contact Information

The Service is operated by Zinc Labs Pte. Ltd. (UEN 202535300G), Singapore. Questions about these Terms should be sent to us at:

• General and legal inquiries: hello@geovector.ai
• Security: security@geovector.ai
• Website: geovector.ai