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Privacy Policy

Last updated: January 28, 2025

1. Introduction

GeoVector.ai (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI search visibility analytics platform and related services (collectively, the “Service”).

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company name, job title, and contact details when you create an account
  • Business Information: Company domain, brand names, products, and services you want to monitor
  • Communication Data: Messages, feedback, and support requests you send to us
  • Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

2.2 Information We Collect Automatically

  • Usage Data: How you interact with our platform, features used, time spent, and navigation patterns
  • Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
  • Log Data: Server logs including access times, pages viewed, and system activity
  • Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze platform usage

2.3 AI Platform Data

  • Search Queries: We monitor AI platforms (ChatGPT, Claude, Google SGE, etc.) for mentions of your brand and competitors
  • Response Analysis: We analyze AI-generated responses that mention your brand or industry
  • Visibility Metrics: Rankings, mention frequency, sentiment, and competitive positioning data

3. How We Use Your Information

We use your information to:

  • Provide and improve our AI search visibility analytics services
  • Monitor your brand's presence across AI platforms
  • Generate visibility reports, alerts, and recommendations
  • Communicate with you about your account and our services
  • Process payments and manage subscriptions
  • Provide customer support and respond to inquiries
  • Analyze platform usage to improve our services
  • Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud hosting and infrastructure providers
  • Payment processing companies
  • Email and communication services
  • Analytics and monitoring tools
  • Customer support platforms

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, safety, or the rights of others.

4.4 Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security audits and monitoring
  • Employee training on data protection
  • Incident response procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

  • Account data is retained while your account is active
  • Analytics data is retained for up to 3 years to provide historical insights
  • Communication records are retained for up to 2 years
  • Payment records are retained as required by law

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@geovector.ai.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Authenticate your account and maintain security
  • Analyze platform usage and performance
  • Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling them may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last updated” date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Regional Specific Information

14.1 European Union (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

14.2 California (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to opt-out of the sale of personal information (which we do not engage in).